When will the Council listen to the public?
January 29, 2021 2:35 PM
The Liberal Democrats have criticised the lack of any references to the experience of residents and customers in a key Norfolk County Council report on how the Council wants to work in the future.
The business transformation report presented at the Corporate Select Committee identified six priority areas for changes in how the Council works in the next six months. None of these make any reference to customer service or the impact of changes on residents.
Dan Roper says "it is a glaring omission that there is nothing about customer service in this report. Sadly, the Council continues to be far too inward looking and seems to be not willing to listen to the views of the people of Norfolk. All of our lives have changed during the pandemic and how we all work in the future will be different as a result. The Council's services must change to reflect this and the best way to do this is by listening and learning from Norfolk's residents experiences and expectations."
Dan Roper